RETURNS

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RETURNS

  • 14 days right for returning order goods: For us it is crucial that you can order your tonic bikini without taking any risks. Therefore all goods purchased in our online shop can be returned within 14 days from the delivery date. You can decide if you want to return the whole order or just part of it. As soon as we receive your returned products, the costs will be refunded to your chosen means of payment. 
  • Free returns: We refund you the costs of your returns. Please send us just an email on support@tonicbikini.com by indicating the price you were charged to return the goods. We will then add this amount to the recharging volume. Please try to use envelopes similar to the one we used so that the return charge can be limited. Or you take just the envelope we used to ship the order over to you and replace the address with the one indicated below. 

EXCHANGE
Do you like our bikinis but want to change the ordered parts in another model or in a different size? Then just order your new desired bikini. This order will be processed immediately. Also in this case you have to send us the goods to be exchanged back within 14 days from the delivery date. As soon as we receive your returned goods, the costs for them will be refunded to to your chosen means of payment. As for returns, we also will refund you the postal costs for the exchange.  Please send us just an email on support@tonicbikini.com by indicating the price you were charged to return the goods. We will then add this amount to the recharging volume. Please try to use envelopes similar to the one we used so that the return charge can be limited. Or you take just the envelope we used to ship the order over to you and replace the address with the one indicated below. 
 
IMPORTANT TO NOTE
For the return or exchange we ask for a proof of the purchase date by means of a copy of the delivery note. Please note clearly "return" and send it together with the goods to be returned to:

Tonic House GmbH
Laubstenstrasse 45
8712 Stäfa
Switzerland

Please return the goods in the original packaging including the enclosed clothing bag. Please  use a comparable outer packaging in order to protect the goods from transport damage or contamination.  

 

Please treat the goods with care. Use them only in the usual way for fitting and do not remove the hygienic sticker in the Bikini Bottoms and the One Piece in your fitting process. Surely you understand that we can not take back worn, washed, damaged or soiled goods, especially through make-up, deodorant, smoke or animal hair. Thank you for your understanding.